18 years across enterprise AI, B2B SaaS, logistics, telecom, and proptech

Aug 2023 — Present

Hyderabad, India

Kore.ai

Enterprise AI platform serving Fortune 2000 customers

Director of Product Design

• Redesigned the platform's core automation-building experience, cutting automation deployment time by 30% and shifting that capability from engineers to business users.
• Drove the design org's shift to an AI-native practice, where AI carries production work and designers focus their judgment on the decisions that shape the product, shipping work faster.
• Led and grew a multi-level design team through mentoring, performance management, and a consistent operating cadence.

Nov 2021 — Aug 2023

Singapore

PropertyGuru Group

Southeast Asia's largest property technology company

Data Products Design Lead

• Designed B2B data products for agents, bankers, and valuers, running field research with each profession to cut valuation turnaround and make the underlying data easier to trust.
• Grew and led the data-products design team across Singapore and Malaysia, holding one quality standard across both markets.

Jul 2020 — Nov 2021

Singapore

Quincus

B2B logistics and supply chain platform

Senior UX Designer

• Redesigned B2B shipment flows from field research with warehouse and operations teams, cutting friction in a system handling tens of millions of shipments and lifting user satisfaction 30%.
• Built and led the company's first design function across logistics and supply chain verticals, as the platform scaled across dozens of markets.

Sep 2017 — Jul 2020

Singapore

8x8 (Wavecell)

Enterprise cloud communications platform

User Experience Designer

• Designed the unified portal bringing SMS, chat apps, voice, and video into one interface, including the routing and fallback system that decides how messages reach customers across channels, driving a 25% increase in user adoption.

Apr 2015 — Sep 2017

Singapore

NextLabs

Enterprise data security and protection software

User Experience Designer

• Transitioned legacy Windows enterprise security applications to cloud-based SaaS across web, desktop, and mobile, redesigning a critical module for a 40% increase in user productivity.

Nov 2011 — Apr 2015

Doha, Qatar

Qatar Airways

One of the world's leading airlines

Usability Analyst

• Designed loyalty management, call center, and CRM applications for the airline's back-office operations, serving millions of Privilege Club members.

Nov 2008 — Mar 2011

Chennai, India

Botcode

Web design and development studio

Senior Web Designer and Developer, Team Lead