Experience
18 years across enterprise AI, B2B SaaS, logistics, telecom, and proptech
Track record across 0 to 1 (Kore.ai agentic AI, PropertyGuru data products, Quincus design function) and 1 to 10 scaling (NextLabs SaaS migration, 8x8 unified portal). Currently directing design at Kore.ai for an enterprise AI platform serving Fortune 2000 customers.
All roles
Kore.ai
Enterprise AI platform serving Fortune 2000 customers
Director of Product Design
- Redesigned the platform's core automation-building experience, cutting automation deployment time by 30% and shifting that capability from engineers to business users.
- Drove the design org's shift to an AI-native practice, where AI carries production work and designers focus their judgment on the decisions that shape the product, shipping work faster.
- Led and grew a multi-level design team through mentoring, performance management, and a consistent operating cadence.
PropertyGuru Group
Southeast Asia's largest property technology company
Data Products Design Lead
- Designed B2B data products for agents, bankers, and valuers, running field research with each profession to cut valuation turnaround and make the underlying data easier to trust.
- Grew and led the data-products design team across Singapore and Malaysia, holding one quality standard across both markets.
Quincus
B2B logistics and supply chain platform
Senior UX Designer
- Redesigned B2B shipment flows from field research with warehouse and operations teams, cutting friction in a system handling tens of millions of shipments and lifting user satisfaction 30%.
- Built and led the company's first design function across logistics and supply chain verticals, as the platform scaled across dozens of markets.
8x8 (Wavecell)
Enterprise cloud communications platform
User Experience Designer
- Designed the unified portal bringing SMS, chat apps, voice, and video into one interface, including the routing and fallback system that decides how messages reach customers across channels, driving a 25% increase in user adoption.
NextLabs
Enterprise data security and protection software
User Experience Designer
- Transitioned legacy Windows enterprise security applications to cloud-based SaaS across web, desktop, and mobile, redesigning a critical module for a 40% increase in user productivity.
Qatar Airways
One of the world's leading airlines
Usability Analyst
- Designed loyalty management, call center, and CRM applications for the airline's back-office operations, serving millions of Privilege Club members.
Botcode
Web design and development studio
Senior Web Designer and Developer, Team Lead
Skills
Design Strategy · Team Building and Hiring · Design Operations · Stakeholder Management at C-suite Level · Org-level Design Culture
Agentic AI UX Patterns · Human–AI Collaboration Models · Trust and Transparency Design · AI-Assisted Design Workflows · AI-Assisted Design Tooling
Interaction Design · Information Architecture · Data Visualisation · Design Systems and Tokens · User Research
Enterprise AI and ML Platforms · B2B SaaS · Data-rich Dashboards and Analytics · Logistics and Supply Chain · Telecom and Communications · Proptech · Financial Services (UX consulting)
Education
Bachelor of Engineering, Computer Science
Park College of Engineering and Technology
Certifications
UX Management: Strategy and Tactics
Languages
English (Native) · Tamil (Native)